Optimize Aftermarket with AI

Aerovy improves support responsiveness in aftermarket service for equipment OEMs

work order

needs action

WO-1038

CC-2022-C1180

Battery won't hold charge

Customer raised

∙

due in 2 hours

DIAGNOSIS

Battery fault detected

High confidence

schedule

Today

∙

2:30 PM

Tech Assigned

Alex R.

parts

Battery pack

Available

Tech Van

∙

1 Unit

outcome

First-visit fix

1 visit

5h 24m

fault detected

Battery voltage drop

3.2V below normal range

6:17 PM

∙

Device AV-7F32-0091

diagnosis agent

Root cause identified

Battery pack failure

Confidence: 93%

scheduling agent

Best time found

Today

∙

2:30 PM

Alex R.

∙

18 min to site

parts agent

Parts reserved

INV-3308

In stock

Tech van

∙

1 unit

report agent

Report generated

Fault code captured

Parts used logged

Work order synced

Trusted by hardware OEMs operating at scale

THE PROBLEM

Most aftermarket service happens off the record

The request skips the system

80% of service requests go straight to technicians, leaving leadership in the dark.

The request skips the system

80% of service requests go straight to technicians, leaving leadership in the dark.

Response time is a guess

The average response takes 8 days, starting with a service request that was never logged.

Response time is a guess

The average response takes 8 days, starting with a service request that was never logged.

The work order stalls out

40% of work orders sit in limbo, with 70% of stalled jobs waiting on parts nobody tracks.

The work order stalls out

40% of work orders sit in limbo, with 70% of stalled jobs waiting on parts nobody tracks.

Stop guessing at response time

the agents

Your system of record stores the tickets Aerovy does the work in between

Aerovy's agents work across the systems you already use. Diagnosing issues, coordinating service, finding parts, and syncs the resolution back to your system

YOUR SYSTEMS OF RECORD

Field Service Tools

Work Orders

WO-1038 · Battery won’t hold charge

Needs Action

Device / IoT

Signals & Telemetry

Coolant pressure anomaly

18:42

Inventory / Parts

Parts & Availability

Battery pack (INV-3308)

Unknown

Scheduling

Technician Schedule

No tech assigned

Open

AI AGENT LAYER

Diagnostic Agent

Develops a diagnostic picture from machine data

Working

Parts Agent

Finds and reserves the right parts before dispatch

Working

Scheduling Agent

Books the right technician with the right parts

Working

Reporting Agent

Captures resolution and syncs across tools

Working

OUTCOMES

Ready to Act

Everything coordinated. Tech arrives ready.

Diagnosis

Battery fault detected

Parts

Battery pack reserved

Schedule

Alex R. · Today, 2:30 PM

Context

All notes & history attached

Report

Auto-generated & synced

First-time fix

1 visit · 5h 24m total time

detect problems before they happen

Learn more

Detect

Detect problems before they happen The system raises its hand.

Diagnose

Aerovy understands what's wrong and recommends a fix.

Coordinate

Parts, technician and time are aligned automatically.

Sync back

Work is completed, documented, and synced back across systems.

detect problems before they happen

Learn more

Detect

Detect problems before they happen The system raises its hand.

Diagnose

Aerovy understands what’s wrong and what needs to happen.

Coordinate

Parts, technician and time are aligned automatically.

Sync back

Work is completed, documented, and synced back across systems.

detect problems before they happen

Learn more

Detect

Detect problems before they happen The system raises its hand.

Diagnose

Aerovy understands what's wrong and recommends a fix.

Coordinate

Parts, technician and time are aligned automatically.

Sync back

Work is completed, documented, and synced back across systems.

Club Car powers 150,000+ connected vehicles with Aerovy

From telemetry to service workflows, Aerovy powers the connected infrastructure behind Club Car’s vehicle program.

50,000+

connected vehicles

20 years

of 15-second data

Club Car powers 150,000+ connected vehicles with Aerovy

From telemetry to service workflows, Aerovy powers the connected infrastructure behind Club Car’s vehicle program.

50,000+

connected vehicles

20 years

of 15-second data

Integrations

Aerovy runs on the systems you already own

Aerovy reads from and writes to the systems your team already runs, so nothing gets ripped out.

Built to meet the standards enterprise teams depend on.

custom apps and experience

Fully integrated into your custom apps

Put Aerovy's diagnostics and dispatch behind your own product. Your brand, your app.

A system of action for every service business

See your service flow instrumented end to end, from first request to closed work order.

A system of action for every service business

See your service flow instrumented end to end, from first request to closed work order.

A system of action for every service business

See your service flow instrumented end to end, from first request to closed work order.

Aerovy

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